Ordering And Shipping

SHIPPING:

We offer three options for shipping your orders: "Standard Shipping”, "2nd Day", and “Next Day”.   

       Standard Shipping - if an order is placed before 2 PM EST Monday-Wednesday the order will arrive within three days. If an order is placed after 2 PM Wednesday the order will ship out the following Monday.

       2nd Day - If an order is placed before 2 PM EST Monday-Thursday the order will arrive within two days. If an order is placed after 2 PM EST on Thursday the order will ship the following Monday.

       Next Day - If an order is placed before 2 PM EST Monday-Friday, the order will ship for next day delivery. If an order is placed after 2 PM EST, the order will ship the next day. Orders placed after 2 PM EST on Friday will ship the following Monday.             

      PLEASE NOTE: Due to the sensitivity of the natural ingredients in our chocolates, we do not ship over the weekends for arrival on Monday's.

We can ship during warm weather and to warmer climates in the U.S. year round. Our shipping system monitors the temperatures where the package is being delivered and selects the appropriate packing material such as cooler boxes and frozen gel packs to ensure the chocolates arrive in good condition.

We will ship to a P.O. Box and APO/FPO address. Orders shipped to these addresses are Standard Shipping through USPS via Priority Mail.

At this time, same day shipping is not available.

We use the following shipping carriers FedEx, USPS or UPS.  We are not able to charge shipments to other FedEx or UPS account numbers.  The carrier is determined by Angelica’s Chocolates.  You can ship to multiple addresses in a single order. 

Angelica’s Chocolates collects applicable sales tax based on the product and shipping destination.

 

ORDER TRACKING:

An email with your confirmation number, total and delivery information will be sent promptly to your email address after the order is placed. This confirmation email will serve as your order receipt. Please review this information as soon as possible to ensure all addresses, items and arrival dates are correct. If you need to make any changes to your order, contact us.

When your order has shipped, you will receive a shipment confirmation email that will include the tracking number for each shipment. If your order has multiple recipients you will receive only one shipment confirmation email.

During the holidays we recommend allotting additional time for standard shipping.

During severe weather conditions or natural disasters carriers will suspend all guarantees for delivery times in transit, this includes Express services. Shipping refunds are not available in these situations. Our carriers will make every effort to deliver all packages as soon as possible and safely for their workforce.

To avoid delays in delivery and returned packages a complete and accurate address is necessary. Be sure to include an apartment number or suite number where necessary. Be careful to list the address as a street, drive, lane, circle, etc.

If you realize there is an error in the delivery address you provided please contact us immediately. Once a package has shipped, we will not be able to make a correction and, unfortunately, retrieval is not possible.

If a reshipment is requested for a returned order due to delivery address issues it is the responsibility of the buyer to pay for reshipment. This would apply to all orders, even those that initially shipped at no charge.

Packages are driver released based upon the judgement of the onsite carrier. On occasion, the carrier may choose to leave a notice for pick up at the local distribution center or local post office. For business locations many companies require delivery to a central mail station at their facility. For apartment locations deliveries are often made at the management office.

We encourage you to contact us prior to completing your online order if you have additional questions or need assistance.